1xpartners FAQ – Answers to all your questions

Anyone aged 18 or above who is legally eligible to participate in online betting may register. Each member is allowed only one account. Opening multiple accounts is strictly prohibited and, if detected, all associated accounts may be permanently closed.

On the login page Go and click the "Forgot Password?" link. Enter your registered mobile number or email address. A reset link will be sent to you within a few minutes. Click the link and set a new strong password. The link remains valid for 15 minutes.

After 5 consecutive incorrect password attempts, your account will be automatically locked for 30 minutes. Once that period has passed, please try again. If the issue persists, contact support. Email us at: support@1xpartners.click.

After logging in, you can update your email address, mobile number, and certain personal details from the "Profile" or "Account Settings" menu. To change your name or date of birth, you'll need to contact support with a valid ID. Your username cannot be changed once it has been set.

After logging in, go to "Cashier" or "Deposit". Select bKash, Nagad, or any other available method. Enter the amount and complete the payment by following the on-screen instructions. Your balance typically updates within 2–5 minutes. Minimum deposit: ৳500.

Withdrawals via bKash and Nagad are typically processed within 15–30 minutes. During peak hours, it may take up to 2 hours. The minimum withdrawal amount is ৳500. Large withdrawals may be delayed if KYC verification has not been completed.

1xpartners supports bKash, Nagad, Rocket, and other mobile banking methods in Bangladesh, as well as cryptocurrency payments. Available payment methods may be updated from time to time – visit the Cashier page for the current list.

Wait 5–10 minutes first. If the issue persists, contact support with a screenshot of your payment. This is usually caused by a server delay and is typically resolved within the hour. Keep your transaction ID handy.

After completing your first deposit as a new member, the welcome bonus will be credited to your account automatically. You can receive up to 100% on Sports Betting and up to 150% on Casino. Before claiming your bonus, of the bonus page Read the terms and conditions.

Each bonus comes with specific wagering requirements — meaning you must place a certain amount in bets before withdrawing bonus funds. For example, a ×30 wagering requirement on a ৳1,000 bonus means you need to bet ৳30,000. Specific terms for each bonus on the bonus page is displayed.

There are several ways to get a promo code: 1) Through a referral link at the time of registration, 2) From the support team during special events, 3) Bonus Page Check regularly, 4) VIP members receive exclusive codes. Once you have a code, enter it in the designated field during registration or deposit.

1xpartners offers betting on over 40 sports, including cricket, football, tennis, basketball, hockey, volleyball, and badminton. Live betting is available for all major tournaments such as the IPL, BPL, World Cup, and Premier League. Sports Betting View all options on the page.

Live betting (in-play betting) means placing bets while a match is in progress. Odds change in real time. Click the "Live" tab in the Sports Betting section to see all ongoing matches. A fast internet connection will give you the best experience.

1xpartners offers multiple types of Jackpot It's possible. Progressive jackpots can be won at any time on any spin. Simply by placing bets on jackpot games, you automatically contribute to the jackpot pool. The winning amount depends on the game and the size of your bet.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, your stake will be refunded. Certain bet types also offer a "Cash Out" option, which lets you withdraw part or all of your stake while the match is still in progress.

Our from the App page Both Android and iOS versions are available for download. Android users will need to enable "Install from unknown sources" to install the APK file directly. iOS users can download the app from the App Store.

Start by fully closing the app and reopening it. If the problem continues: 1) Clear the app cache, 2) Update to the latest version, 3) Check your internet connection, 4) Restart your device. If none of that works, contact support.

KYC (Know Your Customer) is an identity verification process designed to prevent fraud and money laundering. For large first-time withdrawals or transactions above a certain threshold, you will need to submit a copy of your National ID (NID) or passport. Verification is typically completed within 24–48 hours.

Go to the "Security" section in your account settings and enable 2FA. You can choose between Google Authenticator or SMS-based 2FA. An OTP code will be required every time you log in. This is the strongest protection available for your account.

Log in and go to "Account Settings" → "Responsible Gaming" menu. From there, set your daily, weekly, or monthly deposit limits. Limit reductions take effect immediately; increases require a 24-hour waiting period.

Responsible Gaming You'll find the "Self-Exclusion" option on the page or in your account settings. You can choose any period from 6 months up to 5 years. During this time, access to your account will be suspended. This is an important tool that we always take seriously.

Yes, 1xpartners is an internationally licensed online betting platform. Our platform is secured with SSL encryption and undergoes regular third-party security audits. For more information, About Us See the page.

For 24/7 Bangla support: 1) Live Chat — click the chat icon at the bottom right of the platform (fastest option), 2) Email: support@1xpartners.click, 3) Social media channels. Live chat responses typically arrive within 1–3 minutes.

1xpartners' High Roller Invitations to the program are earned automatically through a specified level of betting activity. High rollers enjoy exclusive benefits including higher limits, a dedicated account manager, exclusive bonuses, and faster withdrawals. Contact support for more details.